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💡 tl;dr - TPM that bridges the gap between Engineering, Product, Sales, and more!
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Contact
[email protected]
📳 +1-714-504-2153
📍 San Francisco, CA
🖇️ LinkedIn
Skill Set
Skill Set
👨🏽💻 Technical Program Management
🍏 Product Operations
🔧 Solutions Engineering
☑️ Project Management
🐍 Python, Django
💿 SQL and Data Analysis
🔀 Operations
📊 Presentation and Influence
🤖 Hardware/Software
🥎 SaaS
↗️ Series Seed, A, B, C Startups
ERP, MRP, and MES Systems
Project Graveyard and Musings
Skills
Education
👨🏽🎓 CSULB Long Beach, BS Comp Sci
🎓 Google PM Certification
About Me
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💡 Hey, I'm Rion!
I am an experienced Sr. Technical Program Manager and Solutions Engineer with 10+ years of experience in solutions/software engineering, startups, operations, mobile analytics, hardware, supply chain, product operations, and manufacturing. I am currently at Salesforce driving progress on programs and projects across the entire org!
Before my current role, I was at various startups and organizations ranging from: “moonshot manufacturing,” mobile analytics, finance payment tech, and finally, security robotics at Google[x], Localytics, Recurly, and Cobalt Robotics respectively.
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Work Experience
Sr. Technical Program Manager (Director)
Salesforce, MuleSoft
09/2019 - Present
- Technical Program Manager leading a team of 3 in a matrix org and reporting to a PMO across a 1200-person revenue organization.
- Program manage a cross-functional program of 17 Solution Engineering Specialist teams to support ACV growth.
- Partner with Product Managers, Prod Ops, Customer Success, and Services to align scope, roadmap, release planning, metrics, OKRs, resources, timelines, deliverables, and strategic initiatives.
- Influence leadership and stakeholders with clear and concise communication, presentations, and visibility of program/project status, milestones, and risks.
- Drive Release Readiness, Go-To-Market Planning, NPI (New Product Introduction), and EOL (End of Life) across 4 API product-family lines for the field-selling organization.
- Develop and implement Content and Knowledge strategy across Salesforce, Tableau, and MuleSoft resulting in over $1M in saved productivity cost.
- Pipeline the rollout of technical enablement programs around product domains and technical areas of specialization.
- Designed and oversaw SE Intern Future Force program resulting in ~90% FTE (full-time employee) conversion and 20 new Solution Engineers.
Sr. Technical Program Manager, Robotics
Cobalt Robotics
01/2017 - 09/2019
- Hired and led a cross-functional team of 10 geo-distributed engineers and operations analysts, and aligned hardware and SDLC software development lifecycles to improve product uptime by 30% and reduce the time to market by 20%.
- Established project and program goals, scope, schedules, and budgets of operations projects, initiatives, and NPI (New Product Introductions).
- Formalized and directed Launch Playbook, Customer Success, Robot Specialist Operations, Field Operations, and Geographic expansion resulting in a reduction of go-live launch timelines by ~20%, 3 new geo-expansion footprints, and hiring of 3 new "city-launchers."
- Implemented business intelligence and key metrics impacting team, program velocity, and quality, resulting in a 30% increase in customer satisfaction.
- Scoped and project managed, system design, API development interfaces, and migration from a monolithic application to a distributed microservice architecture for future NPI.
- Scaled a 100-robot supply chain, QA hardware, SLAM, lidar, and ROS test plans, and manufacturing ramp with internal teams and external partners (i.e. material,
cost/assembly/test/BOM/capacity readiness, etc.)
Additional Experience <2017 (Click Drop-down)